Mesa Arts Center’s courteous staff and volunteers strive to serve customers in a friendly, helpful manner with a goal of assuring that each customer’s expectations are met or exceeded and that our customers have a memorable experience at the Mesa Arts Center. We are satisfied only when each and every person feels welcomed, appreciated, and eager to return.

Mesa Arts Center programs and activities are developed in response to the diverse needs and interests of the community, and Mesa Arts Center facilities are accessible to all and are maintained to the highest standards of cleanliness and safety.

Customer Experience Standards

Community

1. We will provide diverse programs and services
2. We will be knowledgeable about our Downtown arts and cultural district.
3. We will make sure that we are in touch with the community and our programs and services are reflective of the community’s needs.
4. We will consistently evaluate programs and services to meet the community and customer expectations.
5. We will ensure that customer inquiries are resolved in a timely manner. 
6. We will provide and maintain public tour programs at no cost to participants.

Diversity

1. We will embrace diversity.
2. We will be conscious of those with special needs and offer immediate assistance.
3. We strive to meet the communication needs of our patrons.

Security

1. We will maintain an active and visible Municipal Security presence.
2. We will take ownership and immediately report suspicious circumstances, activities, or potential hazardous situations to Municipal Security or the Police.
   

This is Mesa Arts Center. Let it move you.

Comments and Suggestions?

The Mesa Arts Center is proud to offer our customers a great customer experience and welcomes any comments and suggestions from our customers. Please feel free to contact Jean Kaminski at jean.kaminski@cityofmesa.org with comments or questions.